Procurement and Contract Process Consultant

**About Sunshine Enterprise USA LLC**

We strive to be the premier national business solution for our clients, associates and business partners.

**Connecting Great Companies with Great People**

Founded on the principle that the right person in the right role can change everything, SEU-USA is more than just a staffing agency. Consequently, we are a strategic partner dedicated to building the powerful workforces that drive business success across the USA.

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**Procurement and Contract Process Consultant**

**Location:** Columbia, SC

**Interview Process:** 1 round, Virtual/Online

**Duration:** 12 Months

**Employment Type:** Contract

**Experience Required:** 04+ Years

**Candidate location:** Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

**Project Scope:**

Seeking a Technology Procurement, Software Distribution, and Contract Process Consultant to provide operational support for enterprise technology procurement, software distribution, supplier coordination, and contract-related processes. The consultant will oversee workflow management, software fulfillment activities, documentation, reporting, stakeholder communication, and process improvement initiatives. This role serves as a liaison between business units, service management teams, suppliers, contract managers, and end users to ensure requests are processed efficiently and in accordance with established procedures.

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**Key Responsibilities:**

· Manage and monitor technology procurement, software distribution, service request, and contract-related workflow queues.

· Review submissions for completeness and ensure appropriate routing for security, accessibility, compliance, procurement, and other required reviews.

· Coordinate task assignments and track fulfillment activities across multiple teams and stakeholders.

· Assist customers with documentation requirements, request status updates, timelines, and process guidance.

· Support software licensing, purchasing, renewals, pricing coordination, billing, and contract administration activities.

· Participate in supplier discussions regarding licensing, contract requirements, software fulfillment, and procurement processes.

· Maintain process documentation, knowledge articles, FAQs, training materials, and workflow records.

· Track request aging, renewals, escalations, and performance metrics; prepare reports and leadership summaries.

· Support knowledge transfer activities and assist with onboarding and training efforts.

· Recommend process improvements to enhance efficiency, customer experience, and service delivery.

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**Required Skills & Experience:**

· 2+ years of experience managing workflow queues, tickets, service requests, procurement, contract administration, or software fulfillment processes.

· 2+ years of experience interpreting policies, procedures, and process documentation.

· 2+ years of experience maintaining process documentation, training materials, knowledge articles, and customer communications.

· 2+ years of experience with procurement, contracts, software licensing, software distribution, service management, or compliance workflows.

· 2+ years of experience with Microsoft Office applications and workflow/ticketing systems.

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**Preferred Skills:**

· Experience in higher education, government, or public sector environments.

· Experience with ServiceNow or similar ITSM platforms.

· Knowledge of software asset management, licensing, procurement, and vendor management processes.

· Familiarity with accessibility, security, privacy, AI governance, legal, or procurement review processes.

· Experience supporting budgeting, billing, reporting, ROI analysis, and service improvement initiatives.

**Education:**

Bachelor’s degree or equivalent combination of education and relevant experience in Business Administration, Information Systems, Project Coordination, Service Management, Procurement, Contract Administration, or related fields.