Customer Service Representative

Sweet D's Cuisine is seeking for a friendly, detail-oriented Customer Service Representative (CSR) to join our team. In this role, you will serve as the first point of contact for customers, helping resolve issues, answer inquiries, and provide exceptional service across phone, email, or chat platforms.

Key Responsibilities:

• Respond to customer inquiries promptly via phone, email, or live chat
• Handle and resolve complaints in a professional and timely manner
• Process orders, returns, and refunds
• Maintain accurate customer records in the system
• Provide product/service information and troubleshoot issues
• Collaborate with other departments to resolve complex issues
• Meet or exceed performance and satisfaction targets

Required Skills and Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
• 1+ years of customer service experience preferred
• Excellent communication and active listening skills
• Ability to stay calm under pressure and handle multiple tasks
• Strong problem-solving and conflict-resolution skills
• Familiarity with CRM software (e.g., Zendesk, Salesforce) is a plus
• Basic computer proficiency and typing speed

Work Schedule:

• Flexible hours available
• May include weekends, holidays, or evening shifts depending on business needs

Benefits:

• Competitive pay ($15–$25/hr depending on experience)
• Remote work opportunities
• Health, dental, and vision insurance (for full-time roles)
• Paid time off and holidays
• Training and career growth opportunities