Technical Writer - Remote (DC, MD, VA Locals Only)

**About Swingtech**

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.

Swingtech Consulting, Inc. is seeking a **Technical Writer** to support documentation, reporting, user guidance, process documentation, and deliverable development for federal training and learning management programs.

This role supports the creation and maintenance of clear, accurate, accessible, and well-organized documentation for web-based training platforms, learning management systems, digital learning products, help desk operations, reporting processes, and program support activities. The ideal candidate should be detail-oriented, organized, and able to work with technical, training, QA, data, and program teams to turn inputs into customer-ready documentation.

**Key Responsibilities**

• Research content to develop, edit, format, and maintain technical documentation, process documentation, user guides, job aids, reports, meeting materials, and program deliverables
• Translate information from technical teams, instructional designers, data analysts, QA staff, help desk personnel, and program leadership into clear documentation
• Support documentation for web-based applications, learning management systems, training workflows, user support procedures, reporting processes, and operational activities
• Prepare and maintain standard operating procedures, knowledge base articles, FAQs, release notes, user instructions, and internal support materials
• Review documentation for clarity, consistency, grammar, formatting, accuracy, and alignment with customer requirements
• Support recurring deliverables such as monthly reports, meeting minutes, action item logs, status updates, and documentation packages
• Maintain organized documentation repositories, templates, revision histories, source files, and final deliverable versions
• Track edits, stakeholder comments, revisions, approvals, and document status through completion
• Support accessible document formatting and apply Section 508 or similar accessibility considerations to electronic deliverables
• Coordinate with cross-functional teams to collect inputs, validate content, resolve comments, and prepare submission-ready documents
• Assist with documenting system updates, training product revisions, issue resolution steps, and operational procedures
• Contribute to improvements in templates, naming conventions, document workflows, and knowledge management practices

**Minimum Qualifications**

• Bachelor’s degree in Technical Writing, English, Communications, Information Technology, Education, Business, or a related field; equivalent experience may be considered
• At least **3 years of experience** in technical writing, documentation development, content editing, reporting, or related documentation work
• Experience developing technical, operational, training, user support, or process documentation
• Strong writing, editing, formatting, proofreading, and document organization skills
• Ability to gather inputs from multiple stakeholders and produce clear, accurate, and usable documentation
• Familiarity with document control, templates, style guides, version management, and review cycles
• Working knowledge of accessibility considerations for electronic documents, including Section 508 or comparable standards
• Strong attention to detail and ability to manage multiple documentation tasks and deadlines
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a remote environment

**Preferred Qualifications**

• Experience supporting federal, healthcare, IT, training, or learning management programs
• Experience documenting web-based applications, learning management systems, help desk procedures, reporting processes, or digital training products
• Experience developing SOPs, user guides, FAQs, knowledge base articles, job aids, or release notes
• Familiarity with quality assurance documentation, customer comment resolution, deliverable tracking, or records management
• Familiarity with privacy, security, accessibility, or compliance documentation in regulated environments
• Experience working with collaborative document repositories, project tracking tools, or content management workflows
• Experience with using artificial intelligence to improve task efficiency is a plus

**Summary of Benefits**

• 15 PTO days
• 11 paid holidays
• Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
• Dental Insurance with no age limit orthodonture.
• Vision Insurance through EyeMed in and out of network coverage.
• Short Term and Long-Term Disability coverage with 100% premium support,
• Life insurance and AD&D with 100% premium support
• Supplemental Life Insurance
• Critical Care and Accident Insurance availability
• Pet Insurance through Nationwide
• Employee Assistance Program
• 401k with enrollment from day one. 4% deferral by company.
• $1500 Annual Training Budget
• $1500 Referral bonus
• Eligibility for annual merit and discretionary bonus
• Flexible work arrangements

**Equal Opportunity Employer Minority/Female/Veterans/Disabled**