Customer Success Manager (Healthcare)

Customer Success Manager – Healthcare Segment

About Symbal

Symbal is transforming healthcare talent acquisition. Our AI Recruiters automate sourcing, screening, and scheduling for leading hospitals and health systems — from academic medical centers to nationwide health networks. We’re trusted by organizations like Penn Medicine, Memorial Sloan Kettering, CommonSpirit Health, and more to deliver faster hiring, higher-quality candidates, and measurable ROI.

We’re seeking a Customer Success Manager (CSM) who understands healthcare recruiting, compliance, and workforce challenges — and can help our clients maximize adoption and impact with our AI Recruiter platform.

What You’ll Do

• Own the post-sales relationship for a portfolio of healthcare clients — from onboarding to ongoing account management.
• Lead implementations and onboarding , including integration with hospital HRIS/ATS systems (Workday, Infor, Oracle, etc.), credentialing processes, and data migration.
• Develop success plans that align Symbal’s AI Recruiters to each client’s critical hiring goals (time-to-fill, cost per hire, nurse retention, compliance).
• Train and enable client teams , from recruiters to hiring managers, on how to maximize usage and performance of Symbal’s AI Recruiters.
• Analyze and present ROI metrics — candidate engagement, cost savings, fill rates, retention — to demonstrate value and secure renewals or expansions.
• Be the voice of the customer internally, shaping product roadmap, reporting bugs, and surfacing feature requests to the engineering team.
• Drive adoption and upsell new modules (AI Sourcing, AI Reference Check, AI Coach, etc.) based on client needs.
• Partner cross-functionally with Sales, Product, and Support to ensure a seamless client experience across high-volume healthcare hiring.

What You’ll Bring

• 3–6 years of experience in Customer Success, Account Management, or Implementation roles in B2B SaaS, HR Tech, or healthcare/clinical recruiting contexts.
• Deep understanding of healthcare workforce challenges , including high-volume nurse/clinician recruiting, compliance requirements (HIPAA, SOC 2, Joint Commission), and multi-site operations.
• Strong project management and communication skills; able to coordinate multiple stakeholders across HR, IT, Compliance, and Operations.
• Data-driven mindset — comfortable with dashboards, KPIs, and presenting performance results to senior leadership.
• Passion for AI and healthcare technology and an eagerness to drive adoption of transformative tools.
• Ability to thrive in a fast-paced, high-stakes environment where priorities evolve quickly.

Why Symbal

• Work with a world-class team of AI engineers and healthcare recruiting experts.
• Top-of-market compensation & equity for top-of-market candidates.
• 100% covered health, dental, and vision insurance.
• 401(k) plan options.