Campground Operations Coach

**About Team Outsider**

__We’re on a mission to be the most hospitable team in the world!__

At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our portfolio of campgrounds across the country. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!

**Team Outsider Values:**

• _**We put our team first**_ : We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.
• _**We make them say “WOW!”**_ : We are determined to "WOW!" our team members, guests, communities, and our partners with every interaction.
• _**We express gratitude**_ : We appreciate that our team members and guests have many options for where to spend their time. We are committed to exemplifying that they've made the right decision.
• _**We get better every day**_ : We’re always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence..
• _**We are steadfastly resourceful**_ : We do more with less and will do everything it takes to overcome a challenge.
• _**We give back**_ : We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

**The Opportunity**

The Campground Operations Coach is a high-impact role that supports and develops General Managers across Team Outsider’s portfolio. This role exists to ensure each property consistently delivers exceptional guest experiences, builds strong on-site teams, and achieves strong financial performance.

You’ll serve as a trusted Home Office partner to General Managers — providing subject-matter

expertise, operational coaching, and consistent accountability — while helping translate company

strategy into daily execution on the ground.

**Mission of the Role**

Strengthen operational execution, leadership capability, and performance consistency across

Team Outsider properties by coaching General Managers and reinforcing the systems and

standards that enable the business to scale with excellence.

**Key Outcomes**

Exact performance targets will be shared during the offer stage because we believe in clear

expectations from day one.

__1\. Strong Property Performance Across the Portfolio__

Drive improvement in Google Reviews, Team Member NPS, and financial performance by strengthening operational consistency and leadership execution.

__2\. Clear Property-Level Vision & Strategy__

Ensure each property maintains a clear vision & strategy with defined priorities and measurable performance indicators.

Support General Managers in translating strategy into daily execution and team alignment.

__3\. High Performance of General Managers__

Develop General Managers into strong operators and leaders through coaching, feedback, and capability building. Ensure the right people are in the right roles, with clear expectations and accountability.

__4\. Elevated Guest Experience__

Strengthen consistency of hospitality standards, guest-facing processes, and service delivery across properties.

__5\. Strong Compliance & Operational Discipline__

Increase adoption of operating standards, processes, systems, and guest experience expectations across the portfolio.

**Role-Based Competencies**

__Operational Coaching & Leadership Development__

Effectively coaches leaders, builds capability, and strengthens accountability and ownership.

__Multi-Site Operational Expertise__

Understands property-level operations and how to drive consistent execution across locations.

__Sets Clear Expectations__

Ensures priorities, goals, and performance standards are clearly understood and followed.

__Analytical & Performance-Minded__

Uses data and trends to guide decisions and improve outcomes.

__Problem Solving__

Quickly identifies issues, drives solutions, and escalates appropriately.

__Strong Communication__

Builds trust and alignment across on-site teams and Home Office partners.

__High Energy & Ownership Mindset__

Maintains momentum, follows through, and drives results.

**Cultural Competencies**

• Accountability
• Owns outcomes, follows through, and upholds commitments
• Professionalism
• Communicates clearly, respectfully, and consistently represents the brand well

**Mission & Values Alignment**

Demonstrates Team Outsider values in how they lead and operate:

● Put the Team First

● Deliver WOW Guest Experiences

● Be Steadfastly Resourceful

● Get Better Every Day

● Express Gratitude

● Give Back

**Experience We Are Looking For**

● Multi-site or multi-unit operations experience (hospitality, franchise, retail, or similar)

● Experience in campground / RV / outdoor hospitality strongly desired

● Experience developing and coaching on-site leaders

● Strong operational execution and performance mindset

● Experience working in fast-growth or scaling environments preferred

● Bachelor’s degree preferred but not required with strong relevant experience

**Why Team Outsider**

__A Talent-Dense, High-Performing Team__

Work alongside people who show up fully, own their work, and support each other.

__High Impact Work__

Your work directly impacts guest experience, team success, and financial performance across the portfolio.

__Opportunity to Develop Leaders__

Play a direct role in growing General Managers and strengthening on-site teams.

__A Culture That Cares__

We put hospitality at the center of everything — for guests, team members, and communities.

**Benefits & Perks**

● Flexible work environment with 30% travel to properties

● Unlimited PTO

● 401(k) match

● Profit sharing opportunities

● Annual free vacation at one of our campgrounds after one year of service

● Meaningful work that supports creating unforgettable outdoor experiences