Project Manager - Retail, Commercial & Hospitality

ABOUT HALLMARC:

Hallmarc National Projects is an Australia-wide, end-to end turnkey fitout company with over 22 years of building industry experience. Founded by Marcus Hall in 2016, we deliver fitouts across three core sectors – Retail, Hospitality and Commercial – with in-house joinery manufacturing on the Gold Coast and a trusted network of specialist trade partners nationwide.

Our clients are a diverse cross-section of Australia’s leading brands – Just Group (1,000+ stores over 15 years), TAB, Zambrero, Industrie, Vodafone, and many more. Whether retail, hospitality or commercial, we deliver turn-key management solutions across sectors and at scale. We hold shopfitting licences in VIC, QLD, SA, WA and ACT.

_‘Spaces to be remembered.’_

We are Cm3 certified with zero incidents across a decade of operations. 98% of our 650+ projects have been delivered on time. 75% of our team have been with us for 5+ years. We are senior, experienced and we genuinely enjoy what we do – from the work itself through to our regular team events and annual award nights.

THE OPPORTUNITY

Hallmarc is growing and we’re adding a Project Manager to strengthen our delivery capability across retail, hospitality and commercial fitout projects nationally. This is a hands-on PM role – you’ll own projects end-to-end, from initial concept through manufacturing coordination, trade management and quality handover.

Beyond delivery, this role carries a genuine account management responsibility. You’ll manage existing client relationships and actively contribute to building new ones – not as a sales function, but as a PM who understands that the best new work comes from doing exceptional work and staying close to the people who matter.

You’ll work directly with an experienced GM + Managing Director and a small, senior team (Project Managers, Project Coordinators, Accounts). No bureaucracy, no layers. We are a fun, energetic business with an experienced-operator mindset and a genuine ‘can do’ client attitude. If you’re ready to make an impact in a dynamic environment and thrive in a team that works hard and celebrates together, we’d love to hear from you.

KEY RESPONSIBILITIES

Project Delivery

• Manage multiple fitout projects simultaneously across retail, hospitality and commercial sectors, from commissioning through to quality handover
• Develop detailed project plans, programs and budgets; deliver on time and within financial targets
• Coordinate in-house joinery manufacturing schedules with the Gold Coast workshop team
• Schedule and manage all trades on site: electrical, plumbing, tiling, plastering, painting, concrete cutting and structural works
• Conduct regular site visits including night works and shopping centre environments
• Manage variations, design changes and unforeseen site conditions with a solutions-first approach – we work problems out, we don’t walk away from them
• Deliver to Hallmarc’s quality standards with defect-free handovers every time

Compliance & Safety

• Ensure compliance with building codes, Australian Standards, and shopping centre / landlord requirements (white/red cards, access protocols)
• Maintain Hallmarc’s zero-incident safety record through proactive site management and Cm3 compliance
• Manage planning permits, building certifications and council approvals where required

Client & Account Management

• Serve as the primary point of contact for clients throughout the full project lifecycle
• Build and maintain strong relationships with brand managers, property teams, architects and designers
• Manage client expectations with clear, calm and concise communication – no surprises, no drama
• Proactively manage existing accounts and identify opportunities for repeat work and new referrals
• Leverage your industry network to support Hallmarc’s growth across new and existing accounts
• Contribute to the preparation of tenders, proposals and capability presentations for prospective clients

Requirements

ABOUT YOU

Essential

• Minimum 5 years’ experience as a Project Manager in shopfitting, retail fitout, hospitality fitout or commercial interiors
• Demonstrated ability to manage multiple concurrent projects across diverse locations
• Trade background or deep understanding of fitout construction methodology (joinery, electrical, plumbing, tiling, structural)
• Experience in shopping centre environments including night works, defit and landlord compliance
• Industry contacts and relationships in retail, hospitality and/or commercial fitout (brands, operators, property groups, architects, designers)
• The kind of PM who keeps clients calm and trades accountable – clear, direct and no waffle
• Proficiency with project management software, Microsoft Office and digital reporting tools
• Current White Card and valid driver’s licence
• Willingness to travel interstate as projects require

Desirable

• Experience with Nexvia project management software
• Trade qualification (Cabinet Making, Carpentry or related)
• Diploma of Project Management or Cert IV in Building & Construction
• National rollout experience (multi-site, multi-state delivery)
• Existing relationships with retails, commercial or hospitality operators
• Back-of-house hospitality fitout experience (exhaust systems, grease traps, hydraulics, three-phase power)

Benefits

WHAT WE OFFER

• $140,000 – $160,000 base salary + superannuation (commensurate with experience and client relationships)
• Phone and laptop provided
• Genuine flexibility on location – Melbourne or Gold Coast based, with interstate travel as needed
• Direct access to the Managing Director – no layers between you and decision-makers
• A senior, experienced team – 75% of our people have been with us for 5+ years
• A fun, energetic culture with regular team events and annual awards nights
• Real growth opportunity with a business actively expanding across all three sectors nationally
• A culture built on problem-solving and accountability – we sit down and work it out