Community Specialist

_**Who is The Arena Group?**_

**The Arena Group is more than a property management company — we’re dedicated to delivering best in class service for our Investors & Residents. With 2,200+ student beds under management across standout communities like [Barracks Townhomes](https://barrackstownhomes.com) , [The Harbor](https://theharborbcs.com) , [Charleston Mills](https://charleston-mills.com) , and [University Heights**](https://universityheightscs.com) , we bring style, service, and unmatched student living to the heart of Bryan–College Station. We're on a mission to hit 10,000 beds by 2033 — and we're looking for team members who want to grow with us.

As a **Community Specialist** , you're not just another warm body to fill a seat — you’re a hype person, hospitality driven, and the friendly face future residents can count on.

_**Why The Arena Group?**_

At **The Arena Group , we’re not just managing properties — we’re creating joy in life’s milestone moments. With over 2,200 beds under management in Bryan–College Station, our full-service student housing communities — including [The Barracks Townhomes](https://barrackstownhomes.com) , [The Harbor](https://theharborbcs.com) , [Charleston Mills](https://charleston-mills.com) , and [University Heights**](https://universityheightscs.com) — Active Communities that Feels like Home, and a sense of belonging that defines the student experience that we call Placemaking.

Our niche is clear: **Full-Service Student Housing Communities**

Our vision is bold: **grow to 10,000 beds by 2033.**

We live by a set of core values that drive everything we do:

• **Optimistic Grit** – Get creative, get excited, get moving
• **Own It** – High performers crave accountability and take full responsibility
• **Good Vibes** – No ego, no drama, just joy and positivity
• **Serve Relentlessly** – It’s not you vs. them, it’s __us__ vs. the problem
• **Crush It** \- Fail Fast, Learn, Grow, Repeat

When you join The Arena Group, you’re stepping into a culture that pushes boundaries, celebrates wins, and supports your personal and professional growth.

If you’re ready to **crush it , grow fast, and make an impact while having fun** , there’s no better place to start than right here — with us.

_**Key Responsiblities**_

• **Lead & Lease Performance Tracking**

Monitor, maintain, and analyze key leasing metrics to support occupancy goals and drive informed decision-making through accurate, timely data reporting.

• **Next-Level Customer Experience**

Deliver exceptional, solution-focused service at every touchpoint—whether in person, over the phone, or online—to elevate resident satisfaction and drive renewals and referrals.

• **Leasing Tours & Follow-Up Excellence**

Conduct dynamic, personalized tours and maintain consistent, strategic follow-up communication to convert leads into leases and build lasting resident relationships.

• **Content Creation & Social Engagement**

Capture compelling photo and video content around the community for use across digital platforms, showcasing lifestyle, amenities, and events to attract future residents.

• **Resident & Prospect Event Engagement**

Support planning, execution, and promotion of resident and prospect events that enhance community connection and create memorable brand experiences.

_**Qualifications**_

• **Educational Foundation**

High school diploma or equivalent required. Bonus points if you're studying marketing, communications, real estate, or hospitality.

• **Customer Service Oriented**

Whether you’ve worked retail, been a campus tour guide, or crushed it in the food service game — if you’ve got people skills, you’ve got our attention.

• **Confident, Clear Communicator**

You know how to make someone feel welcome — in-person, over the phone, or via text. You're persuasive, professional, and passionate.

• **Socially Savvy & Content-Ready**

Got a creative eye and a steady hand for TikToks, Instagram Stories, or resident reels? Perfect. You’ll help capture the energy of life at our communities.

• **Detail-Oriented & Deadline-Driven**

You can juggle follow-ups, track leads, and support your team during move-in, events, and leasing crunch time.

• **Team-First Mentality**

Our success is built on collaboration. You show up with a good attitude, a willingness to learn, and support your team however you can.

• **Tech-Comfortable**

Proficient with Google Workspace or Microsoft Office. Any experience with leasing platforms (like AppFolio, Entrata or RealPage)? Even better — but we’ll train you. Bonus points for AppFolio.

• **Reliable & Ready**

You have reliable transportation to and from the property and can work occasional weekends, attend weekly team meetings, and are available during our Make-Ready (Turn) Period, which is July 19 - August 15th.