CSR

About Us:

Trident E&P, LLC provides advanced multi-function device (MFD) leasing and maintenance solutions for U.S. military and federal clients worldwide. Our mission is to keep critical operations running smoothly by delivering reliable technology, responsive support, and customer-focused service in every environment we serve.

Position Overview:

We are looking for a proactive and detail-oriented Customer Service Representative to support our military-based customers. This role is key to ensuring seamless equipment setup, efficient service coordination, and outstanding customer care. If you thrive in a fast-paced, mission-driven setting and enjoy solving problems, we encourage you to apply. This is a fully onsite position requiring daily attendance. Candidates must be within a practical daily commute to be considered.

Job Details:

• 8:00 AM – 4:00 PM EST Monday - Friday

Key Responsibilities:

• Respond to customer inquiries via phone and email with accurate, timely support
• Troubleshoot and resolve device issues using available tools and resources
• Log service calls and dispatch technicians when needed
• Managing collaboration with third party vendors and service organizations
• Verify customer locations and schedule deliveries prior to deployment
• Maintain accurate customer records and coordinate with internal teams
• Contribute to a positive, team-oriented workplace

Requirements:

• High school diploma or equivalent
• 2+ years of phone-based customer service experience (high call-volume support, inbound/outbound phone assistance, and live troubleshooting)
• Strong problem-solving and troubleshooting skills
• Proficiency in Microsoft Office / M365
• Clear, professional communication (written and verbal)
• Ability to work independently and multitask
• Familiarity with MFD equipment is a plus
• U.S. Citizenship or Permanent Residency required