Technical Support or Customer Support Manager
Two95 International Inc. · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Checked against workable — still accepting applications.
- Location
- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Type
- Full-time
- Posted
- 2026-03-18
- Applies via
- workable
o 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
o 5+ years of experience in Technical or Application Support.
o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
o Passion for team development, mentoring, and building a positive support culture.
o Strong communication and collaboration skills across technical and business teams.
o Fluent in English (written and spoken) and willing to work outside standard hours when require
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