Luxury Sales Executive (Men's Wear)

Hiring: Ecommerce Customer Support Executive (Fashion Retail) | Dubai, UAE ? We are looking for an Ecommerce Customer Support Executive with experience in Fashion Retail Ecommerce to join a leading retail organization in Dubai. ? Location: Dubai, UAE ?️ Industry: Fashion Retail / Ecommerce Key Requirements: ✅ 2–4 years of Ecommerce Customer Support experience in Fashion Retail ✅ Fluent in Arabic & English (Mandatory) ✅ Experience handling D2C ecommerce websites and online customer support ✅ Familiarity with Shopify, Magento, Zendesk, Freshdesk, Ziwo, or similar platforms ✅ Strong understanding of order management, returns, refunds, and last-mile delivery processes ✅ Experience supporting GCC customers is preferred Key Responsibilities: Manage customer inquiries via phone, email, chat, and WhatsApp Handle order tracking, delivery issues, returns, exchanges, and refunds Monitor customer satisfaction and service SLAs Support abandoned cart recovery initiatives Resolve marketplace-related customer cases (Amazon, Noon, Namshi, etc.) Deliver an exceptional customer experience aligned with brand standards