Supervisor Front Office | Dillon Surgery Center

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health [here](https://www.vailhealth.org/about).

About the Opportunity

We are seeking a Patient Access Supervisor to support the daily operations of our registration and patient access functions. In this role, you will guide front‑line staff, ensure smooth admission workflows, and help maintain a high‑quality, patient‑centered experience. Under the direction of the Patient Access & Insurance Verification Manager, the supervisor will assist with human resources activities, staff development, process oversight, and department efficiency.

What You Will Do

• Direct and coordinate the daily activities of Patient Access team members to ensure efficient workflow and high‑quality service.
• Manage staffing schedules to ensure proper coverage across all shifts; provide onboarding, training, and ongoing staff development.
• Oversee and support timely, accurate, and customer‑focused admission processes.
• Serve as the primary liaison between internal departments and external partners, promoting streamlined processes and ensuring required documentation is obtained prior to service.
• Explain admission‑related forms to patients, including conditions of admission, patient rights and responsibilities, advanced directives, and privacy practices.
• Maintain strong knowledge of billing processes and managed care contracts to accurately explain patient benefits and financial obligations.
• Address escalated patient questions or concerns with professionalism, empathy, and prompt follow‑through.
• Communicate across departments to verify complete and accurate registrations; provide staff coaching and corrective actions when needed.
• Assist with admitting patients for outpatient surgical and minor procedures.
• Track and report patient satisfaction scores related to the registration function; recommend and implement improvements.
• Assist with developing departmental goals and objectives and implementing policies and procedures.
• Collaborate with the Manager of Business Operations to identify and implement technology solutions that enhance patient access efficiency and customer service.
• Role model Just Culture principles and organizational values.
• Maintain HIPAA compliance and perform additional duties as assigned.

_This job description reflects the general nature and level of responsibilities and is not intended to be an exhaustive list of all duties or working conditions._

What You Will Need

Experience

• Minimum 2 years of healthcare experience in a patient access environment required.
• Must demonstrate the ability to manage the operational flow of a medical setting and exercise critical decision‑making to meet operational goals.
• Supervisory experience preferred.

Licenses & Certifications:

• None required

Education

• No additional education requirements listed.

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Benefits at Vail Health (Full Time) Include:

• Competitive Wages & Family Benefits:
• Competitive wages to recognize your hard work!
• Parental leave (4 weeks paid) to support your family!
• Housing programs to help you settle in!
• Childcare reimbursement because we care about your family!
• Comprehensive Health Benefits:
• Medical coverage for your peace of mind!
• Dental care to keep your smile bright!
• Vision benefits to help you see clearly!
• Educational Programs:
• Tuition Assistance to help you grow!
• Existing Student Loan Repayment to ease your financial burden!
• Specialty Certification Reimbursement to further your expertise!
• Annual Supplemental Educational Funds for your ongoing learning!
• Paid Time Off:
• Up to five weeks in your first year of employment, with even more time off as you continue with us!
• Retirement & Supplemental Insurance:
• 403(b) Retirement plan with immediate matching to secure your future!
• Life insurance for your peace of mind!
• Short and long-term disability coverage to protect you!
• Recreation Benefits, Wellness & More:
• Up to $1,000 annual wellbeing reimbursement to support your health!
• Recreation discounts to enjoy your free time!
• Pet insurance because we love your furry friends too!

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Pay is based upon relevant education and experience per hour.

Hourly Pay:

$24.11--$34.25 USD