IT Operations Specialist - Brno

About Vilgain

We are Vilgain — on a mission to change how people think about food. With 300+ people across EU, UK and US, we develop high-quality, minimally processed products that make uncompromising nutrition accessible. Everything we do is driven by our values: leading by example, striving for excellence, creating outstanding products, and taking care of our customers and team. Learn more about _[our story](https://www.vilgain.com)_ and join us on our journey.

About the Role

As IT OPS Specialist, you'll be the person on the ground: the first line of support for our colleagues across Vilgain, the owner of device reliability and the one who keeps our network infrastructure running smoothly. This isn't a role for someone who waits to be told what to do. We're looking for someone who sees a problem and fixes it — before it becomes someone else's emergency.

What you will do (Responsibilities)

• Provide end-to-end IT support: installation and setup of PCs, laptops, projectors, and streaming devices across Vilgain locations.
• Oversee and maintain warehouse and retail devices — printers, scanners, and endpoint hardware — to ensure reliable daily operations.
• Administer and maintain systems across Windows, Linux, and Android environments.
• Set up and maintain VoIP phones across the organisation.
• Write clear technical documentation and user manuals; communicate and coordinate with hardware and software vendors.
• Support colleagues at Prague offices and stores when needed.

What we are looking for (Requirements)

• At least 1 year of experience in an IT support or IT operations role.
• Advanced knowledge of Windows, Android, MS Office, and G-Suite.
• Solid understanding of networking technologies — configuration, monitoring, and troubleshooting.
• Hands-on experience with hardware diagnostics and repair — field work, not just helpdesk.
• Strong ownership mindset — you make decisions independently, take responsibility, and proactively improve processes.
• Patient and empathetic communicator — able to support non-technical colleagues clearly and calmly.
• Fluent Czech for daily communication; advanced English for technical documentation and vendor communication.
• Resilient and flexible — able to prioritise in a fast-moving environment and available to assist outside standard hours when critical issues arise.

What's in it for you

• Product: Europe's fastest-growing food brands that change how people think about food.
• Growth: We work in a fast-paced, transparent, and no-nonsense environment that supports professional growth and focuses on outcomes.
• Flexibility: Flexible working hours and a hybrid setup that supports autonomy and work-life balance.
• Team: Close collaboration with a tight, global team that's hands-on and gets things done.
• Benefits: Competitive compensation, plus monthly credits and employee discounts on Vilgain products.