Service Department BDC Manager

An automotive BDC (Business Development Center) representative's job is to generate and manage customer leads for a dealership. They are responsible for:

• Inbound and outbound calls : Answering calls from potential customers and making calls to generate leads

• Customer inquiries : Responding to questions about vehicles, financing, and service

• Appointment scheduling : Setting appointments for the sales or service team

• Follow-up calls : Making follow-up calls to increase customer service satisfaction

• Customer service : Greeting visitors and callers, and transferring them to the correct department

BDC representatives need to have good computer skills, a positive attitude, and a courteous phone manner. They should also have excellent customer relations, sales and marketing abilities, and service knowledge.