Field Service Dispatcher

**About Vermeer Southeast**

**Vermeer Southeast Sales & Service, Inc., founded in 1967, is a**** ****heavy equipment sales and service dealership**** ****with locations across Florida, Georgia, and Alabama. VSE is a 100% employee-owned company committed to delivering best-in-class support across the heavy equipment sales and service lifecycle.**

**About the role:_Field Service Dispatcher**_

The **Field Service Dispatcher** fully owns technician scheduling, routing, and daily coordination of field service activities. This role ensures efficient deployment of field resources, timely customer updates, and accurate real-time work order tracking. The Dispatcher serves as the operational hub between customers, technicians, and leadership.

**What you'll do:_Field Service Dispatcher**_

**Scheduling & Dispatch Ownership**

• Coordinate and dispatch field service technicians based on customer needs, technician availability, skill set, and geographic efficiency.
• Maintain the daily dispatch schedule and adjust assignments in real time to minimize downtime.
• Prioritize incoming service requests to meet response time expectations and operational demands.

**Real-Time Communication**

• Serve as the primary point of contact for customers and technicians regarding arrival times, schedule changes, emergency calls, and field updates.
• Communicate promptly when delays, reroutes, or urgent changes occur.

**Operational Tracking & Documentation**

• Monitor work order status throughout the day and ensure technicians have accurate job details.
• Track technician availability, territory coverage, and schedule changes.
• Maintain accurate dispatch records and prepare operational reports, including productivity, response times, and dispatch activity.

**Cross-Functional Coordination**

• Collaborate with the Field Service Repair Manager on technician capacity, performance trends, and operational challenges.
• Provide the Service Operations Administrative Assistant with accurate work order status updates to support timely closure and warranty processing.

**Qualifications:_Field Service Dispatcher**_

**Education and Experience:**

• 2–4 years of experience in dispatching, field service coordination, scheduling, or related operational roles preferred.

**Necessary Knowledge, Skills, and Abilities:**

• Strong sense of urgency with a commitment to customer service and responsiveness.
• Excellent organizational, analytical, problem-solving, and decision-making skills.
• Strong oral, written, and interpersonal communication skills.
• Proficiency in dispatch, scheduling, and service management systems.

**Benefits offered:_Field Service Dispatcher**_

• Employee Stock Ownership Plan (ESOP) - **Certified Employee-Owned**
• **Paid Training**
• **Corporate Chaplains Program**
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

**We are a Drug Free Workplace and an Equal Opportunity Employer**