Resort Manager (Sementra Resort Sdn. Bhd.) - Gopeng, Perak

This position is located at Lot 15918, Kampung Ulu Geroh, 31600 Gopeng, Perak. Please check the travel distance before confirming your application for the position.

Job Summary:

Provide overall leadership and management of the resort’s daily operations to ensure excellent guest experience, smooth service delivery, operational efficiency, and profitability.

Job Responsibilities:

• Oversee daily resort operations, including front office, housekeeping, F&B, maintenance, landscaping, and guest services.
• Ensure a positive guest experience through smooth check-ins/outs, good service, and prompt handling of requests or complaints.
• Lead, train, supervise, and evaluate staff to ensure strong performance and teamwork.
• Prepare and manage staff duty rosters to ensure sufficient manpower.
• Work with the Group Managing Director to implement operational plans and business goals.
• Manage budgets, control costs, and monitor expenses to meet profitability targets.
• Inspect rooms, facilities, and public areas regularly to ensure cleanliness, safety, and proper maintenance.
• Coordinate with vendors and suppliers to ensure timely delivery of services and materials.
• Ensure compliance with safety rules, SOPs, resort policies, and relevant regulations.
• Review guest feedback and operational data to identify issues and implement improvements.
• Support marketing activities, promotions, and events to boost occupancy and revenue.
• Prepare regular operational reports for management.
• Perform any other tasks assigned by the superior.

Job Requirements:

• Strong leadership and people management skills.
• Excellent communication, interpersonal, and customer service abilities.
• Good understanding of hospitality operations, including front office, housekeeping, landscaping and F&B.
• Ability to handle guest complaints professionally and efficiently.
• Strong problem-solving, decision-making, and organisational skills.
• Basic understanding of food hygiene and safety practices.
• Knowledge of cost control, budgeting, and basic financial reporting.
• Able to work in a fast-paced environment.
• Punctual, reliable, and a good team player.
• Willing to work flexible hours, weekends, and public holidays.
• Minimum Diploma in Hospitality Management, Tourism, Business Administration or related field.
• Minimum 3–5 years working experience in hospitality operations, with at least 2 years in managerial role.
• Experience in resort operations is an added advantage.