Online Support & Sales
Moonlabor · Rawalpindi, Pakistan, PK
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- Location
- Rawalpindi, Pakistan, PK
- Posted
Location: DHA Phase II, Islamabad (Onsite)
You will work on PadelOS, a SaaS platform by MoonLabor helping padel clubs manage bookings, payments, schedules, and memberships.
What You’ll Do
- Manage inbound customer queries (chat/email)
- Understand issues and respond clearly and quickly
- Reproduce bugs and log them with clear steps
- Work with engineers to resolve issues
- Keep customers updated until resolution
- Identify recurring problems and share insights with product team
Requirements
- 1+ year in support, QA, or similar role
- Strong written communication
- Structured, detail-oriented mindset
- Ability to handle multiple queries and prioritize
- Comfortable working with engineers on issue resolution
- Basic understanding of SaaS/web/mobile products
Nice to Have
- Experience with tools like Intercom, Zendesk, Jira, Notion
- Experience with bug reporting or QA
- Exposure to SaaS or product workflows
- Interest in moving into Product or QA over time
What This Role Is
This is a hands-on role at the intersection of support, QA, and product — ideal if you enjoy solving problems, working with engineers, and improving products through customer feedback.
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