Mid Tech Support Specialist

Tech Support Specialist Job Description

Key Responsibilities

• Troubleshooting and Problem Resolution:
• Diagnose and resolve technical issues related to hardware, software, and network equipment.
• Provide timely and accurate solutions to user inquiries and problems.
• Document troubleshooting steps and solutions for future reference.
• Hardware and Software Support:
• Install, configure, and maintain Server, Workstation, Hardware and software.
• Provide technical support for various applications, including operating systems, productivity tools, and specialized software.
• Assist with the setup and configuration of peripherals (e.g., printers, scanners).
• Network Support:
• Troubleshoot network connectivity issues, including Switch, Firewall, ISP equipment, VPN connections, and Wi-Fi devices.
• Assist with network configuration and maintenance tasks.
• User Training and Support:
• Provide technical training and support to end-users, ensuring they can effectively use technology.
• Create and maintain user documentation and guides.
• Help Desk Operations:
• Manage and respond to incoming support requests via phone, email, and ticketing systems.
• Prioritize and manage multiple support requests simultaneously.

Required Skills and Qualifications

• Bachelor’s Degree in computer science or equivalent.
• 2 to 5 years experience in similar roles.
• Strong technical knowledge of hardware, software, and networking concepts.
• Proficiency in troubleshooting and problem-solving techniques.
• Excellent customer service skills, with the ability to communicate effectively with technical and non-technical users.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Experience with common operating systems (e.g., Windows Server, Windows 10 & 11, macOS,).
• Knowledge of network protocols and technologies (e.g., TCP/IP, DNS, DHCP).
• Experience with help desk ticketing systems and remote support tools.
• Certifications in IT support or related fields (e.g., CompTIA A+, Network+, Microsoft Certified Technician).

Additional Skills (Preferred)

• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Knowledge of cloud computing platforms (e.g., Office 35, Azure, AWS, Google Cloud).
• Experience with scripting languages (e.g., PowerShell, Bash).
• Familiarity with cybersecurity best practices.

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