Customer Enablement Manager
Petdesk · United States, US
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- Location
- United States, US
- Type
- Full-time
- Salary
- $80k–$88k
- Posted
About the role:
The Customer Enablement Manager (CEM) ensures hospital administrators and staff are ready to use PetDesk solutions from go-live onward, training them to apply best practices, use key reporting and admin tools, and work confidently in the product day-to-day.
This is fundamentally a build-first role. Reporting to the Director of Customer Success, the CEM partners with Project Managers, Build, Customer Success, Support, and Product to keep training grounded in what customers actually need; but the real impact comes from the curriculum and content they design - a quality that holds up long after any single session ends.
About the role:
The Customer Enablement Manager (CEM) ensures hospital administrators and staff are ready to use PetDesk solutions from go-live onward, training them to apply best practices, use key reporting and admin tools, and work confidently in the product day-to-day.
This is fundamentally a build-first role. Reporting to the Director of Customer Success, the CEM partners with Project Managers, Build, Customer Success, Support, and Product to keep training grounded in what customers actually need; but the real impact comes from the curriculum and content they design - a quality that holds up long after any single session ends.
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