MOBILE OPERATIONS MANAGER

JOB TITLE: MOBILE OPERATIONS MANAGER

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experiencedMobile Operations Manager to work in Tanzania, Dar es salaam.

Job Summary

Seeking an experienced Kenyan mobile money professional to relocate to Tanzania and manage large-scale super dealer operations, including 4,000+ wakalas, float management, KPI performance, and operational controls.

_DUTIES & RESPONSIBILITIES:_

· Establish and manage scalable mobile money super dealer operations in Tanzania, including SOPs, agent/wakala management, float control, and service delivery.

· Ensure regulatory, operational, and SLA compliance, while resolving escalated operational, technical, float, and customer issues with key stakeholders.

· Drive wakala onboarding, training, performance management, customer journey optimization, and complaint resolution to increase adoption and transaction growth.

· Oversee system testing, UAT, and incident resolution, while mentoring local Tanzanian teams to ensure operational continuity and excellence.

· Added Advantage

· Experience scaling or restructuring super dealer or national agent networks

· Project or operations management background

_KNOWLEDGE, SKILLS, AND EXPERIENCE:_

· Proven experience in mobile money or digital payments operations

· Leadership experience managing large agent or wakala networks

· Strong expertise in super dealer operations, float management, and KPI delivery

· Demonstrated experience in wakala onboarding, training, and performance management

· Solid understanding of mobile money regulatory and operational frameworks

· Strong Excel, reporting, and data analysis skills

· Willingness and ability to relocate from Kenya to Tanzania and support local team development

Interested and qualified applicants should submit their applications through the link below

Note:

Only shortlisted applicants will be contacted.

_Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION._

Requirements

Proven experience in mobile money or digital payments operations

· Leadership experience managing large agent or wakala networks

· Strong expertise in super dealer operations, float management, and KPI delivery

· Demonstrated experience in wakala onboarding, training, and performance management

· Solid understanding of mobile money regulatory and operational frameworks

· Strong Excel, reporting, and data analysis skills

· Willingness and ability to relocate from Kenya to Tanzania and support local team development