QSSR-FLDVR-RECEPTIONIST / REGISTRATION CLERK

Position Summary

Receptionists / Registration Clerks are the first point of contact for patients and visitors. They are responsible for welcoming patients, managing registration, maintaining accurate records, and providing excellent customer service. Their role ensures smooth patient flow and supports hospital operations by handling front desk duties with professionalism and confidentiality.

Key Responsibilities

Front Desk & Patient Reception

• Welcome patients, visitors, and partners with courtesy and professionalism.

• Provide information about hospital services, procedures, and schedules.

• Answer phone calls, emails, and direct inquiries to the appropriate departments.

Patient Registration

• Register patients into the hospital system, ensuring accurate entry of demographic and medical information.

• Verify insurance details (CBHI, RSSB, private) or payment method before service provision.

• Issue patient identification numbers/cards and update existing records.

• Ensure confidentiality and security of patient data.

Billing & Payment Support

• Direct patients to the billing office and assist with initial documentation.

• Collect consultation fees when required and issue receipts.

• Support insurance pre-authorization and verification processes.

Patient Flow & Coordination

• Schedule appointments and manage patient queues to reduce waiting times.

• Liaise with nurses and clinical teams to coordinate patient flow.

• Guide patients through service points within the hospital.

Administrative Support

• Maintain organized front desk records, logs, and daily patient statistics.

• Support preparation of daily reports on patient attendance and registration activities.

• Assist in hospital events, outreach days, or community mobilization activities when required.

Requirements

Qualifications & Experience

• Bachelor’s or certificate in Office Administration, Customer Care, Business, or related field.

• Minimum of 1–2 years’ experience in reception, front office, or registration (healthcare experience preferred).

• Knowledge of hospital systems or patient registration software is an advantage.

• Strong computer skills (MS Word, Excel, Outlook).

• Excellent communication and interpersonal skills.

• Fluency in English and Kinyarwanda required; French is an added advantage.

Core Competencies

• Professional appearance and customer service orientation.

• Accuracy and attention to detail in patient registration.

• Ability to multitask in a busy hospital environment.

• Strong interpersonal and teamwork skills.

• Respect for confidentiality and patient dignity.

_Q-Sourcing Servtec_ _ is an equal opportunity employer._

Deadline: 30 December 2025. Only shortlisted candidates will be contacted. Solicitation will lead to disqualification.