Authorization Coordinator

SafeRide Health is seeking a detail-oriented, customer-focused Authorizations Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.

Key Responsibilities

• Authorization Management

• Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.

• Member Support

• Provide clear, compassionate communications about authorizations, approved providers, and denials.

• Deliver timely documentation to both members and health plans.

• Health Plan Relations

• Build and maintain positive partnerships with approval teams at each Health Plan

• Data & Reporting

• Maintain accurate, detailed records in alignment with compliance requirements.

• Productivity & Quality

• Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.

• Flexibility

• Adapt to changes in travel schedules and unforeseen circumstances while ensuring members’ needs remain the priority.

Required Qualifications

• High school diploma or equivalent.

• 1+ year experience in Authorization coordination or similar logistics-based role.

• 1+ year experience in a high-volume inbound call center or customer service environment.

• Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.

• Knowledge of cost tracking, budgeting, or service expense management.

• Typing speed of at least 35 WPM.

Preferred Qualifications

• Some college coursework or degree in hospitality, business, or related field.

• Familiarity with Medicaid NEMT guidelines.

Mindset and Values We’re Looking For

• Strong problem-solving and decision-making skills under pressure.

• High emotional intelligence and empathy when supporting vulnerable populations.

• Excellent communication (verbal and written) across phone, email, and documentation.

• Ability to work independently and collaboratively with health plans, vendors, and internal teams.

• Cultural competence and sensitivity in working with diverse populations.

• Strong organizational skills with ability to meet deadlines consistently.

About Us:

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at [www.saferidehealth.com](https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.saferidehealth.com&esheet=53289599&newsitemid=20230124005371&lan=en-US&anchor=www.saferidehealth.com&index=6&md5=7b89c89f709b335534c9d5bd98a8a7d5).

If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.