Appway Support & Development Specialist

We are recruiting an Appway Support & Development Specialist to strengthen a team dedicated to Client Lifecycle Management (CLM) processes. In this role, you will primarily ensure the operational stability of onboarding, KYC review, and remediation workflows while contributing to the continuous improvement and evolution of the platform.

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Job Responsibilities

• Provide Level 2 and Level 3 application support, investigate incidents, coordinate resolution activities, and liaise with vendors and technical partners when required.
• Monitor workflow performance and system health through logs, dashboards, queues, jobs, and alerting mechanisms to ensure service continuity.
• Conduct root cause analyses and implement corrective and preventive measures to improve platform reliability and operational efficiency.
• Manage application releases across multiple environments, including validation activities, deployment controls, smoke testing, and rollback procedures.
• Maintain comprehensive operational and technical documentation, including runbooks, knowledge bases, procedures, and user guidance.
• Design and implement fixes and small-scale enhancements within Appway/FNZ Studio, covering business rules, user interfaces, integrations, and data mappings.
• Contribute to automation and industrialization initiatives through CI/CD pipelines, testing activities, code reviews, and deployment optimization.
• Collaborate closely with business and technical stakeholders in an Agile environment, supporting key users and driving continuous service improvement.