Customer Success Manager

About the Role

As a Customer Success Manager (CSM), you will be responsible for ensuring customer satisfaction, retention, and long-term value after the sale. You will work closely with customers to support onboarding, adoption, and ongoing success while acting as a trusted point of contact throughout the customer lifecycle.

This role is suited for professionals who are customer-focused, proactive, and comfortable managing multiple accounts while owning retention and engagement outcomes.

Your Responsibilities

• Manage a portfolio of active customers post-sale
• Act as the primary point of contact for customer onboarding and ongoing support
• Ensure customers achieve value from products or services
• Monitor customer health, usage, and engagement
• Identify risks, address issues, and drive retention
• Coordinate with internal teams to resolve customer needs
• Identify expansion, renewal, and upsell opportunities
• Maintain accurate customer records and activity in the CRM
• Meet or exceed retention and customer satisfaction targets

Preferred Qualifications

• 3 to 6+ years of experience in customer success, account management, or a customer-facing role
• Strong written and verbal communication skills in English
• Proven ability to manage multiple customer relationships simultaneously
• Experience using CRM and customer success tools
• Strong problem-solving and relationship-building skills
• Customer-focused and performance-driven mindset

Location

Remote United States or Canada

Salary and Benefits

• Base Salary: USD $75,000 to $105,000 annually
• Bonus or variable compensation based on retention and performance
• Fully remote work environment
• Flexible schedule focused on results
• Career progression opportunities into senior customer success or leadership roles
• Ongoing training and professional development
• Paid time off and company holidays
• Health, dental, and vision benefits where applicable