Product Implementation Specialist

Onboarding Specialist (Remote — Global)

About Aktos**

**Aktos builds software for debt collection agencies — modern, all-in-one tools that help agencies manage accounts, communicate with debtors, and get paid faster. We’re a fast-growing startup building the next generation of collection technology.

Role overview

We’re hiring an Onboarding Specialist to own complex, multi-month customer implementations from kickoff to go-live. This role is project-management heavy: you’ll derisk programs, coordinate stakeholders across functions, manage timelines and dependencies, and ensure clients successfully adopt Aktos.

What you’ll do

• Own 3+ month onboarding programs end-to-end — create and run project plans, track milestones, and remove blockers to keep implementations on time

• Lead stakeholder management — map sponsors, align cross-functional stakeholders, run steering calls, and negotiate scope/timing tradeoffs

• Proactively derisk implementations — maintain risk registers, define gating criteria, escalate appropriately, and keep executive stakeholders informed

• Diagnose technical and product blockers — analyze data mismatches, product configuration gaps, integration issues, and propose pragmatic fixes

• Collaborate with product & engineering — surface recurring issues, document patterns, and recommend product improvements to reduce future onboarding effort

• Standardize and scale onboarding — create playbooks, runbooks, templates, and internal documentation to speed up future implementations

• Communicate clearly with clients — set expectations, guide them through setup, and resolve questions efficiently

• (Bonus) Perform light technical work — data imports, SQL lookups, API checks, test configurations, and validation of integrations

Who this role is for (Ideal backgrounds)

We’re explicitly looking for people who have _led long, complex onboarding programs (3+ months)_ where project management, stakeholder management, and derisking were the day-to-day work. Typical backgrounds we love include:

• Implementation/Professional Services at an enterprise SaaS vendor (ERP, CRM, HRIS, billing/collections) — titles like _Implementation Manager_ , _Senior Onboarding Specialist_ , _Professional Services Consultant_ , or _Technical Project Manager (Onboarding)__

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• Customer Success/Onboarding leads at companies that deliver 3–6 month deployments (examples: NetSuite, Salesforce, Workday, Oracle NetSuite, Zendesk/Support Enterprise, HubSpot Enterprise)

• Project managers or consultants who managed customer rollouts at payroll/benefits, billing platforms, or other regulated vertical SaaS with complex integrations and data migrations

• People from consulting practices or systems integrators who ran scoping, SOWs, and cross-functional delivery for multi-stakeholder clients

If you’ve had titles like Implementation Manager, Professional Services Manager, Customer Onboarding Manager, Technical Project Manager — Implementation, or Senior Onboarding Specialist and you’ve driven multi-month, enterprise-style implementations, you’ll fit well.

What you’ll need

• 1–3 years experience in SaaS onboarding, implementation, or project management — must include ownership of 3+ month onboarding programs or equivalent enterprise engagements

• Strong project management and stakeholder management skills — project plans, risk registers, gating, escalation, and executive reporting

• Basic SQL and Excel skills (able to run lookups and validate data); comfort with light technical troubleshooting

• Strong written and spoken English communication

• Excellent organization and attention to detail

• Comfortable working across time zones in a fast-paced startup

• Bonus: experience with customer data migrations, APIs, Postman, Zapier or other workflow automation tools

Compensation

Competitive salary based on experience: $40K–$60K USD / year (some flexibility for exceptional candidates)

Why join Aktos

• Meaningful equity at a fast-moving startup team

• Make a measurable impact on customer success and product quality

• Learn SaaS operations, data systems, and product development firsthand

• Long-term growth opportunity as we scale our customer success and product orgs

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