Leasing Specialist

**About ArtHaus Properties**

The expanded ArtHaus Properties operating company is a wholly owned subsidiary of Arthaus Partners, purpose-built to manage and scale our vertically integrated residential platform. This role offers a rare opportunity to help shape the future of operations at a company on the verge of doubling its footprint, bringing structure, innovation, and excellence to a portfolio with significant near-term growth ahead. It’s an exciting moment to lead, build, and leave your mark.

**About the Role**

The Leasing Specialist is responsible for driving **leasing velocity and lead conversion through exceptional customer engagement and proactive sales execution. This role represents the first impression of the community, ensuring all prospects receive timely, professional, and high-quality interactions. The Leasing Specialist directly impacts occupancy, lead-to-lease performance, and resident retention** by managing the full leasing cycle from inquiry to move-in and renewal.

**Essential Duties and Responsibilities**

**Leasing and Sales Performance**

\- Conduct professional property tours highlighting features, amenities, and value.

\- Maintain **conversion rate of 35% or higher** from qualified leads to executed leases.

\- Follow up on all leads within **24 hours** ; log all activities in Yardi and EliseAI.

\- Maintain **occupancy of 95% or higher** through proactive leasing and retention efforts.

\- Process rental applications, verify eligibility, and prepare lease documentation accurately.

\- Support renewal efforts to achieve **renewal rate of 60% or higher** through relationship-building and customer care.

**Marketing and Outreach**

\- Partner with the marketing team to execute outreach, social media, and referral programs.

\- Complete and report weekly **market surveys** with competitor pricing and promotions.

\- Ensure **leasing office, model units, and amenities** are 100% tour-ready daily.

\- Participate in resident and community engagement events to drive referrals and retention.

**Resident Relations and Customer Experience**

\- Deliver prompt, courteous, and consistent service to all prospects and residents.

\- Maintain **resident satisfaction (NPS) of 70 or higher** through responsiveness and service follow-up.

\- Conduct post-move-in check-ins to ensure smooth transitions and positive experiences.

\- Support resident communication and renewal outreach under the Community Manager’s guidance.

**Operational and Administrative Support**

\- Maintain accurate leasing data and communication history in Yardi and EliseAI.

\- Process lease addendums, transfers, and renewals in compliance with policies.

\- Collaborate with maintenance to confirm unit readiness and timely work order completion.

\- Provide occupancy and traffic reporting support to the Assistant or Community Manager.

**Minimum Qualifications**

• High school diploma or equivalent required; college coursework in business, marketing, or communications preferred.
• Minimum one year of leasing, sales, or customer service experience.
• Strong communication, follow-up, and closing skills.
• Proficiency in Yardi, EliseAI, and CRM systems preferred.
• Knowledge of Fair Housing laws and sales best practices.
• Ability to work weekends and evenings as required.
• Frequent local travel between properties is required; candidates must have a reliable personal vehicle.