Data & Infrastructure Support Engineer

Are you someone who enjoys troubleshooting technical issues, investigating what’s happening behind the scenes, and finding the root cause of unfamiliar problems? Do you feel comfortable working with logs, dashboards, alerts, and monitoring tools to turn incidents into clear diagnoses and solutions?

We’re looking for a Data & Infrastructure Support Engineer to join our team at ATI Business Group. As the first point of contact for data and infrastructure incidents, you’ll investigate support tickets, monitor system health, troubleshoot issues across infrastructure and data platforms, and either resolve them or escalate them with clear diagnostic context. Beyond the core Level 1 support responsibilities, you’ll also have opportunities to grow into areas such as RPA and AI/LLM support as our technology environment continues to evolve.

Are you someone who enjoys troubleshooting technical issues, investigating what’s happening behind the scenes, and finding the root cause of unfamiliar problems? Do you feel comfortable working with logs, dashboards, alerts, and monitoring tools to turn incidents into clear diagnoses and solutions?

We’re looking for a Data & Infrastructure Support Engineer to join our team at ATI Business Group. As the first point of contact for data and infrastructure incidents, you’ll investigate support tickets, monitor system health, troubleshoot issues across infrastructure and data platforms, and either resolve them or escalate them with clear diagnostic context. Beyond the core Level 1 support responsibilities, you’ll also have opportunities to grow into areas such as RPA and AI/LLM support as our technology environment continues to evolve.