Client Partner Manager

**About BayRock Labs**

At BayRock Labs, we pioneer innovative tech solutions that drive business transformation. As a leading product engineering firm based in Silicon Valley, we provide full-cycle product development, leveraging cutting-edge technologies in AI, ML, and data analytics. Our collaborative, inclusive culture fosters professional growth and work-life balance. Join us to work on ground-breaking projects and be part of a team that values excellence, integrity, and innovation. Together, let's redefine what's possible in technology.

We are looking for a **Client Partner Manager** who sits at the intersection of delivery excellence and strategic account growth. You aren't just managing a project; you are a trusted advisor to our clients, ensuring our technical solutions solve their most pressing business challenges.

This role requires a unique blend of **technical fluency, high-level delivery oversight, and a commercial mindset.** You will be the primary bridge between our technical teams and the client’s executive stakeholders, turning successful delivery into long-term partnership expansion.

**Key Responsibilities**

• **Strategic Relationship Management:** Act as the primary point of contact for client leadership, moving beyond "status updates" to high-level strategic consulting.
• **Account Growth & Strategy:** Identify untapped business needs within existing accounts and partner with sales/leadership to propose and close new workstreams.
• **Delivery Governance:** Provide high-level oversight of project health, ensuring that technical execution aligns perfectly with the client’s overarching business goals.
• **Solutioning & Value Engineering:** Participate in technical and architectural discussions to ensure the proposed tech stack and roadmap provide the best ROI for the client.
• **Commercial Ownership:** Lead contract renewals, scope negotiations, and resource planning to ensure account profitability and sustainability.
• **Conflict Resolution & Advocacy:** Navigate complex technical and business roadblocks, acting as an advocate for both the client’s success and our internal delivery teams.
• **Market Insight:** Stay ahead of industry trends to proactively advise clients on how emerging technologies can optimize their operations.

**Required Qualifications**

• **Experience:** 8+ years in IT Services, Consulting, or Digital Transformation environments.
• **Hybrid Background:** A strong foundation in software engineering/development combined with a proven track record in account management or business development.
• **Commercial Acumen:** Demonstrated ability to grow account revenue (farming) and manage P&L/budgets for large-scale engagements.
• **Stakeholder Management:** Experience influencing C-suite or VP-level stakeholders in complex, enterprise-level environments.

**Skills & Competencies**

• **The "Consultative" Mindset:** Ability to listen for "the problem behind the problem" and propose technical solutions that drive business value.
• **High Emotional Intelligence (EQ):** Expert at navigating corporate politics and building rapport with diverse teams.
• **Commanding Presence:** Excellent presentation skills with the ability to translate complex technical jargon into "business-speak."
• **Strategic Prioritization:** Ability to balance the urgency of daily delivery issues with the long-term goal of account health and expansion.

**What We’re Looking For**

• **A Growth Catalyst:** Someone who views a "finished project" as an opening for the next big opportunity.
• **A Technical Diplomat:** Someone who can talk shop with developers and ROI with CFOs in the same hour.
• **A Partner, Not a Vendor:** A professional dedicated to the client's long-term success, not just ticking off JIRA tickets.