Service Appointment Coordinator

NOW HIRING • Calabasas, CA • Full-time

Service Appointment Coordinator

Bob Smith BMW • Client Care Center

Bob Smith BMW is family-owned and led by two of the best women in the automotive business. We're growing our Client Care Center and looking for a sharp, personable communicator who thrives on keeping things moving -- someone who genuinely enjoys talking to people and takes pride in delivering a great experience before a customer even steps through our doors.

This role is a great fit for recent graduates, parents returning to the workforce, or anyone looking to launch a career in the automotive industry. Our culture is real -- you'll actually look forward to coming in.

Compensation

Base pay $18 -$20 / hr | Bonus potential Up to $950 / mo | Schedule Includes weekends

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What you 'll do

• Handle inbound service reservation calls and confirm upcoming appointments with a friendly, professional touch
• Make outbound follow-up calls for due and overdue service clients, special order parts, and "we owe" scheduling
• Respond promptly to internet leads and email inquiries -- same-day responses are a must
• Manage and maintain CRM communication cycles to keep customer relationships warm and well-timed
• Stay current on service offerings and pricing so you can guide customers to the right solutions with confidence
• Direct customers to product information resources, including online tools

Who you are

• A confident communicator -- your warmth comes through even over the phone
• Organized and self-driven -- you juggle priorities without dropping the ball
• Coachable and growth-minded -- you welcome feedback and take it somewhere
• Comfortable handling objections calmly and turning hesitations into appointments
• Proficient with Microsoft Office (Word, Excel, Outlook) and comfortable learning new tools
• Self-motivated and goal-oriented, with strong time management skills

What we offer

Medical, dental, life, disability & cancer coverage | 401(k) retirement plan | Paid vacation time | Ongoing training & development | Real opportunities for advancement

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Performance expectations

We set clear, achievable benchmarks so you always know how you're doing and how to get to the next level:

• Appointment show rate of 88% or greater
• Appointment volume within 10% of team average
• Call quality (CALLRATER) score of 85+ within 30 days, rising to 90+ by day 90

_Pre-employment drug screening required. Bob Smith BMW is an equal opportunity employer committed to building a team as exceptional as the vehicles we represent._