INSIDE FLEET ACCOUNT SPECIALIST

> Inside Fleet Account Specialist (Ford & GM)

> Job Summary

> The Inside Fleet Account Specialist supports Ford and GM commercial, municipal, and government fleet accounts by managing the full lifecycle of vehicle orders--from initial inquiry through delivery and post-delivery support. This role serves as the primary internal point of contact for fleet clients and OEM programs, ensuring accuracy, compliance, and a high-level customer experience.

> Key Responsibilities

> * Manage assigned Ford and GM fleet, commercial, and government accounts

> * Act as the internal liaison between fleet clients, dealership departments, and OEM fleet programs

> * Prepare accurate quotes, availability updates, and program-based pricing using Ford Pro and GM Envolve tools

> * Coordinate upfits, body companies, and third-party vendors

> * Oversee compliance requirements for multi-unit and government deliveries

> * Maintain communication with clients regarding order status, production, shipping, and delivery timelines

> * Ensure all documentation aligns with OEM, lender, and regulatory requirements

> * Work closely with accounting on invoicing, funding, floorplan, and OEM incentive processing

> * Maintain organized and accurate records in CRM and dealership systems

> * Support long-term fleet account retention and repeat business through consistent follow-up and service

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> Qualifications

> * Previous experience with Ford Pro and/or GM Envolve fleet operations desirable but not a requirement

> * Knowledge of OEM fleet programs, incentives, and ordering processes desirable but not a requirement

> * Strong attention to detail and documentation accuracy

> * Excellent communication and organizational skills

> * Ability to manage multiple accounts, deadlines, and OEM processes simultaneously

> * Proficient in CRM systems, Microsoft Office, and dealership software desirable but not a requirement

> * Self-motivated, accountable, and comfortable working in a fast-paced dealership environment

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> Work Environment

> * Inside, office-based position

> * Collaborative dealership setting

> * High-volume, detail-driven workflow

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> Why Join Us

> * Established Ford & GM fleet business with repeat commercial and government clients

> * Competitive compensation structure aligned with performance

> * Supportive leadership and cross-department collaboration

> * Long-term growth opportunities within fleet and commercial operations

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