Luxury Residential Concierge – Gowanus

Job Type: Full-Time

Bushburg is seeking a professional and service-oriented Luxury Residential Concierge to join our team at a newly developed residential property in Brooklyn. This role is responsible for delivering a high level of hospitality to residents while maintaining a safe and welcoming lobby environment.

Responsibilities

• Greet residents, guests, and vendors in a warm and professional manner.
• Monitor lobby activity and manage building access to ensure resident safety.
• Assist residents with packages, deliveries, and general service requests.
• Answer phone calls and provide building information or directions as needed.
• Coordinate maintenance requests and communicate with the maintenance team.
• Maintain a clean, organized lobby and concierge desk area.
• Log visitors and contractors and monitor security cameras for unusual activity.
• Track and manage building keys when required.
• Respond to emergencies following building procedures.
• Support management with resident requests and day-to-day operations.

Preferred Qualifications

• Experience working in a luxury residential building, hotel, or hospitality environment.
• Familiarity with residential management platforms such as BuildingLink, ManageGo, or similar systems.
• Strong knowledge of Brooklyn or NYC neighborhoods, dining, and local services.
• Experience coordinating packages, vendor access, and resident service requests.
• Multilingual abilities are a plus.