Service Advisor

As a _Chevyland Service Advisor_ , you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

About you:

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for the GM brand.

What We Offer:

• 401k Plan
• Health Insurance Plans
• Dental Plans
• Vision Plans
• Medical Savings Account Plans
• Paid Vacation Plans

Responsibilities will include:

• Making appointments, processing repair orders, quotes and invoices
• Providing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Specific skills required:

• Prior experience as a service advisor or service writer required
• Candidates MUST possess above-average phone and communication skills
• Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on GM products and services
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Ability to evolve and adapt to changing business needs