Customer Experience Specialist

Are you looking for an opportunity to be your best self while making a meaningful impact on the customer experience? Join our award-winning company and culture as a [Customer Experience Specialist](https://www.youtube.com/watch?v=dbQaC6rXZXs) and help create exceptional experiences through problem solving, systems thinking, and customer advocacy.

_“If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!” – Tammy, Current Employee_

What you’ll be doing:

• Aligning with [Clickstop’s Core Values](https://clickstop.com/wp-content/uploads/2023/02/The-Clickstop-Code.pdf) to drive our culture and business forward.
• In this role Communicate, Responsible, Decisive, Enthusiastic, and Courageous stand out.
• Providing industry-leading customer support for one of our e-commerce brands.
• Demonstrating our commitment to our Brand Promise, providing customers with what they want, when they need it, by delivering accurate, timely, and complete support.
• Completing daily tasks while living out our values and code through self-awareness and integrity.
• Celebrating what is going well while identifying opportunities for growth.

Customer Service & Support Responsibilities

• Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience.
• Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail.
• Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through.
• Monitor customer-facing systems and identify opportunities to improve processes, consistency, and overall customer outcomes.

Customer Service Critical Skills

1\. Customer Experience & Service Systems Thinking

• Understand how actions, communication, and operational processes impact the overall customer experience.
• Identify opportunities to improve customer outcomes beyond the immediate issue.
• Deliver accurate, timely, and consistent support that protects the Brand Promise.

Enables: Stronger customer trust, consistency, and long-term customer satisfaction.

2\. Diagnostic Thinking & Root Cause Awareness

• Gather and assess information thoroughly to identify root causes and recommend effective solutions.
• Recognize patterns, troubleshoot efficiently, and balance urgency with accuracy.

Enables: Faster resolutions, better decision-making, and fewer recurring issues.

3\. Ownership & Follow-Through

• Take accountability for customer issues through resolution while managing priorities with accuracy and consistency.
• Communicate proactively and follow through on commitments in a fast-paced environment.

Enables: Reliable customer experiences, stronger collaboration, and operational trust.

4\. Communication & Relationship Building

• Build trust through clear, professional, and adaptable communication with customers and internal teams.
• Navigate challenging situations with empathy, confidence, and professionalism.

Enables: Stronger relationships, collaboration, and customer loyalty.

5\. Adaptability & Continuous Improvement

• Adapt quickly to changing priorities while learning new systems, processes, and products.
• Identify opportunities for improvement and balance customer advocacy with operational efficiency.

Enables: Greater agility, continuous improvement, and long-term business growth.

What we value in this role:

• Someone naturally wired to take ownership, solve problems, and deliver exceptional customer experiences.
• Strong communication and relationship-building skills with customers and internal teams.
• Critical thinking skills with the ability to identify root causes, make sound decisions, and balance customer needs with business priorities.
• Curiosity, adaptability, and a continuous improvement mindset.
• Commitment to high-quality work, accountability, and alignment with [Clickstop’s Core Values](https://clickstop.com/wp-content/uploads/2023/02/The-Clickstop-Code.pdf)

What Clickstop provides:

• Comprehensive training program.
• 4–6 weeks of learning about the company, products, processes, and people.(Onsite requirement during this initial training period for optimal results). Continued support as you build confidence and grow your impact.
• A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.)
• An entrepreneurial environment where opportunities are endless for those who seek them.
• Meaningful collaboration opportunities across highly dynamic [Clickstop teams](https://clickstop.com/the-work-we-do/the-teams-behind-our-brands/).
• Recognition for personal, team, and company accomplishments.
• Competitive compensation and a [highly valued full-time benefits](https://clickstop.com/wp-content/uploads/2025/12/Benefits-Overview-Full-Time.pdf) package:
• Health Insurance ($0 Premium option), Dental & Vision Insurance
• Paid Holidays, Wellness, Volunteer, and Birthday PTO
• Life and Disability Insurance
• 401K Match
• ESOP – After one full year of service and minimum hour requirement is met

This role is Hybrid with weekly onsite requirements in Urbana, IA.**** For remote work, internet speeds of 20 mbps are required. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania.

Must be authorized to work in the United States.

Employment is contingent upon the completion of a satisfactory background check.

Clickstop is an Equal Opportunity Employer.