German + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)

We’re growing and hiring German + English-speaking Customer Care Specialists to join several dedicated support teams , each servicing a different tech-driven platform in industries like sustainable energy , fintech & digital investing, and smart parking solutions.

Whether you’re passionate about green technology, crypto investing or mobility services, you’ll join a focused team that values quality support, continuous learning, and real connection with users.

What You’ll Be Doing

• Deliver thoughtful, user-friendly support via email , chat , and phone , depending on the platform

• Assist German-and English-speaking users with everything from billing to troubleshooting, account access, or platform navigation

• Build deep platform knowledge and contribute to FAQ updates or internal documentation as needed

• Maintain accurate, helpful records in support systems and flag recurring issues to product or operations teams

• Be part of a dedicated project team , focused on providing excellent support within a clearly defined scope

What Makes You a Fantastic Fit

• Fluent in German (native or near-native level) with a solid English knowledge (B1 or higher) , written and spoken

• Based in Croatia, Serbia or Bosnia and Herzegovina

• Comfortable with digital tools and quick to learn new digital platforms

• Strong problem-solving abilities and attention to detail

• Empathetic communicator able to put themselves in other’s shoes and communicate with ease

• Customer service experience is desirable, but not mandatory **

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What You Can Expect

• An employer thatcares about your work experience
• A stable and competitive income
• Monday–Friday regular work hours for agreat work-life balance

• An option to work from the comfort of home anywhere in Bosnia and Herzegovina, Croatia and Serbia

• Additional vacation days based on tenure

• An opportunity to grow and develop in your career

• MultiSport membership option (currently in Croatia only due to program availability)

• A truly great team by your side with a **transparent and open work culture

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Sounds good?We can't wait to meet you.