Manager, Fulfillment Center

**About Cozey**

At Cozey, we’re all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.

**The mission of the Manager, Fulfillment Center at Cozey**

As Manager, Fulfillment Center reporting to the Director, Fulfillment Operations, your mission is to run Cozey's Montreal fulfillment center like it's your own business. You'll lead a fast-paced, 100,000 sq ft site carrying 5,000+ active SKUs, own the budget, and make the daily calls that keep orders shipping on time, inventory accurate, and the Cozey delivery promise intact for every customer.

**What you'll be doing**

• Own daily flow across receiving, putaway, picking, packing, and outbound shipping for our 5,000+ SKU catalogue, hitting ship-date and dock-to-stock targets every day.
• Run the site as Cozey's centralized returns hub for Canada, driving cycle time, throughput, and recovery on resalable product.
• Protect inventory accuracy across every SKU and bin location, and close out discrepancies within SLA.
• Plan labor to volume, own units per hour, cost per unit, and overtime, and run a weekly labor review that turns the numbers into action on the floor.
• Own wave and release planning and coordinate the outbound handoff with our delivery fleet and partners like GoBolt and AMJ, keeping trailers full and on time.
• Lead, coach, and develop your shift supervisors and floor leads, and build the training that keeps quality consistent across every shift.
• Keep the site safe, organized, and compliant, and partner with our compliance team on cross-border and product registry requirements.
• Bring hands-on expertise to the Cozey Operating System (COS) rollout, translating floor reality into system requirements and driving adoption on your site.

**We'd love to hear from you if you have**

• 7+ years in fulfillment, warehouse, or distribution operations, including 3+ years leading a site or a large team.
• Fluent French and English, spoken and written.
• A track record of owning a P&L or operating budget and delivering to it.
• Hands-on command of labor planning, wave planning, throughput, and inventory accuracy in a high-SKU, fast-paced environment.
• Comfort with a warehouse management or operating system, and the ability to build a KPI dashboard, spot the story in the numbers, and act on it.
• Advanced experience using AI tools to improve outcomes.
• Floor credibility and a bias for action, with the ability to lead across shifts and collaborate with cross-functional teams.

**We care about you**

• You will receive a competitive salary along with a comprehensive benefit package.
• Endless opportunities for personal and professional growth in a fast-growing start-up.
• A generous PTO policy that allows you the time you need to recharge.
• A role where your strategies and decisions directly influence the company's operations and growth.
• A workspace where everyone is welcomed, heard, and valued.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.