O2C Specialist Credit Control BE

_About Customs Support Group_

_Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in_ _14 European countries_ _with_ _100+ offices_ _and a team of_ _1,700+ customs professionals_ _._

_We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs._

_What we do:__We support more than_ _60,000 clients_ _and process over_ _20 million declaration lines each year_ _._

_From day-to-day customs declarations to compliance, duty optimization and trade advice, we make cross-border trade easier and more predictable._

_How we work:__We combine_ _local customs expertise_ _with_ _modern digital tools_ _to handle large volumes accurately and at speed._

_Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this has already led to clear productivity gains._

_Purpose of the position_

_Customs Support Group is a growing company operating within an international group structure. We are seeking an experienced_ _O2C Specialist – Credit Control_ _to join our finance team and take ownership of credit control activities for assigned European country portfolios and key customer accounts._

_The role focuses on managing customer receivables, minimizing overdue balances, monitoring credit risk and supporting healthy cash flow. You will independently manage collection activities, customer credit exposure and incoming payment allocation while partnering with local Sales, Operations and Finance teams to resolve outstanding issues._

_Main Responsibilities_

• _Manage collections and credit risk for assigned European country portfolios and key customer accounts._
• _Perform daily collection activities, proactively following up on overdue receivables via phone, email and credit management systems._
• _Monitor aging accounts and prioritize collection activities based on overdue balances and customer risk._
• _Match and allocate daily incoming bank payments against open customer invoices, ensuring accurate and timely cash application._
• _Analyze customers’ financial health using available financial information and credit rating agencies to support the setting and adjustment of appropriate credit limits._
• _Monitor customer credit exposure and ensure compliance with established credit limits and internal credit policies._
• _Manage the_ _credit hold process_ _, including temporarily blocking services for customers with significantly overdue balances in line with company procedures._
• _Agree payment arrangements with customers and accurately document agreements and follow-up actions in the company’s credit management system._
• _Send standardized payment reminders and monthly customer account statements._
• _Identify, document and monitor customer payment disputes, ensuring they are routed to the appropriate Billing, Operations or other internal teams for resolution._
• _Partner closely with local Sales and Operations teams to resolve long-standing payment and commercial disputes._
• _Support customers and internal stakeholders with information regarding outstanding receivables, invoices, payments and account status._
• _Manage and coordinate external debt collection processes where required._
• _Prepare regular aging analyses, collection reports and portfolio overviews for Country Managers and other relevant stakeholders._
• _Identify opportunities to improve O2C and credit control processes and contribute to continuous process improvement initiatives._

_What to Expect_

• _A dynamic, international working environment with exposure to global teams and stakeholders._
• _A permanent role offering stability alongside clear opportunities for professional growth and development._
• _A comprehensive benefits package._
• _A hybrid working model._
• _Ongoing learning and development opportunities to support continuous skill-building and career progression._

_Requirements_

• _Minimum 3 years of experience in Credit Control, Credit Management, Accounts Receivable, Collections or a similar O2C role._
• _Hands-on experience managing collections and customer receivables, ideally across multiple customer portfolios or countries._
• _Good understanding of_ _credit risk management, aging analysis, credit limits and collection processes_ _._
• _Experience with_ _cash application and allocation of incoming customer payments_ _._
• _Experience in analyzing customer creditworthiness and working with credit rating information or credit agencies would be an advantage._
• _Proficiency in accounting and ERP systems preferably_ _Microsoft Dynamics_
• _Strong analytical and problem-solving skills with excellent attention to detail._
• _Confident communication and negotiation skills, including the ability to professionally manage challenging collection conversations with customers._
• _Ability to take ownership of an assigned portfolio and work independently in a fast-paced, international environment._
• _Strong stakeholder management skills and the ability to cooperate effectively with Finance, Sales and Operations teams._
• _Advanced level of English_ _and Dutch considered as additional asset._