Customer Service Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German- speaking Customer Service Advisor for their office in Athens, Greece.

Position: Customer Service Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage incoming customer calls and emails in a professional and timely manner
• Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
• Build sustainable customer relationships through clear and effective communication
• Provide accurate and complete information using internal tools and processes
• Meet individual and team performance targets and quality standards
• Maintain accurate records of customer interactions and account-related activities
• Follow internal communication procedures, guidelines, and policies.

REQUIREMENTS:

• Native or near-native German speaker with excellent communication skills and natural accent, with good command of English
• Previous customer service experience is considered an advantage
• Strong phone communication and active listening skills
• Customer-oriented mindset with the ability to adapt to different customer profiles
• Good MS Office skills
• Ability to multitask, prioritise, and manage time effectively
• Dedicated and professional setup suitable for hybrid work.

BENEFITS:

• Competitive salary package & monthly performance bonus
• Daily meal voucher
• Private health insurance including dental and optical care
• Free gym access, well-being activities, and rooftop cinema with Acropolis views
• And many others!!!