Account Manager

Job Overview

We’re hiring an Account Manager to lead investor relationships across the full journey, from first contact to onboarding and post-investment support. This is a hybrid role combining elements of sales and customer success. You’ll own the investor experience end-to-end, working closely with our leadership and tech teams to ensure every investor feels confident, informed, and fully supported.

What You’ll Do

• Own the full investor journey, from initial outreach to onboarding, investment, and post-investment follow-up
• Handle inbound leads and conduct outbound outreach via WhatsApp, phone, and email and socials.
• Schedule and lead intro/demo calls to explain Deed’s platform and guide first-time investors
• Guide investors through registration and KYC, ensuring timely and complete onboarding
• Respond to questions around platform use, investment process, income, and timelines
• Maintain detailed records of lead status, activity, and follow-ups using HubSpot CRM
• Re-engage cold or inactive leads and identify drop-offs in the funnel
• Support investor communications around new property launches, updates, and investment events
• Share feedback and insights from investors with leadership to improve product and operations
• Monitor and report on key metrics such as lead-to-KYC and lead-to-investment conversion

You’re a Great Fit If You...

• Are fluent in English (Arabic and French are a strong plus)
• Have 2–4 years of experience in sales, account management, or customer support, preferably in fintech, PropTech, or regulated financial services
• Have hands-on experience with KYC processes and a working knowledge of AML/compliance requirements
• Are confident leading calls and managing conversations with prospective investors
• Are highly organised, responsive, and proactive in solving problems
• Understand how to build trust in regulated, investment-related environments
• Are comfortable using tools like HubSpot, Intercom, and WhatsApp professionally
• Want to be part of a fast-moving startup where your work directly impacts business growth

What You’ll Get

• A high-impact role in one of Dubai’s most innovative PropTech startups
• Real ownership of investor relationships and a clear path to grow your career
• Close collaboration with leadership and full visibility across departments
• Competitive salary and performance-based incentives