Senior Service Desk Manager
Delphic Global · Noida, India, IN
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- Location
- Noida, India, IN
- Posted
🚀 We’re Hiring: IT Operations / Service Desk Leader
💼 Experience: 10+ Years
🏦 Domain: FinTech / BFSI / High-Availability Digital Platforms
We are looking for an experienced IT Operations / Service Desk Leader to manage mission-critical, customer-facing systems and ensure operational excellence in a high-availability environment.
🔹 Must-Have Skills & Experience
- 10+ years of overall IT experience, including 5+ years in Service Desk or IT Operations leadership
- Strong understanding of ITIL frameworks (ITIL v4 preferred)
- Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy
- Proven experience supporting mission-critical, customer-facing financial systems
- Strong incident management and crisis handling capabilities
- Excellent stakeholder management and communication skills
- Experience working in FinTech, BFSI, or high-availability digital platforms
🔹 Good-to-Have Skills
- Knowledge of cloud environments (AWS / Azure / GCP)
- Exposure to DevOps, SRE, or automation-driven operations
- Familiarity with compliance and security standards relevant to financial services
🔹 Key Attributes
- Customer-first and risk-aware mindset
- Ability to perform under pressure in fast-paced environments
- Strong analytical and problem-solving skills
- High ownership and accountability
🔹 Why Join Us?
- Opportunity to lead operations for large-scale, high-impact platforms
- Work in a dynamic and fast-growing FinTech/BFSI environment
- Collaborate with senior stakeholders and cross-functional teams
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