IT Engineer

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.
• Manage incoming incidents and requests through the Service Desk Tool.
• Keep customers updated on their cases in accordance with Service Level Agreements.
• Escalate high-priority matters to Management when required.
• Review daily priorities and take the necessary action to achieve results.
• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents both on-site and off-site.

Benefits

• Salary: £30,000 - £40,000 per year depending on experience.
• 40 days paid holiday annually.