IT Service Engineer

An established technology company is seeking an experienced IT Service Engineer to join its Managed Service Provider team. The business supports a range of high-profile customers and requires an engineer who can deliver professional technical support both remotely and at customer premises.

This role offers a broad technical remit and would suit someone who enjoys customer interaction, troubleshooting and working across different IT environments.

Responsibilities

• Provide technical support and serve as a primary contact for customers.
• Attend customer premises as needed to resolve incidents and perform planned maintenance.
• Manage support requests through the Service Desk tool from initial logging through to resolution.
• Communicate progress to customers and work within agreed SLA requirements.
• Escalate serious or high-priority incidents when necessary.
• Plan daily activities and ensure important tasks are completed within required timescales.
• Monitor customer environments and maintain the required level of system performance and service.
• Install, configure, maintain and repair IT hardware and software.
• Keep service records, tickets and technical documentation accurate and current.
• Respond to critical incidents both on-site and remotely.

Benefits

• £30,000 - £40,000 per year, dependent on experience.
• 40 days' paid holiday each year.