IT Technician
Emplyfy · Addlestone, Richmond upon Thames, United Kingdom
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- Location
- Addlestone, Richmond upon Thames, United Kingdom
- Type
- Full-time
- Salary
- £30k–£40k
- Posted
An established technology services provider is looking for a Senior IT Technician to support a diverse portfolio of clients. This is a fantastic opportunity for an experienced professional looking to work with modern technologies within a fast-moving MSP environment.
Key Responsibilities
- Deliver exceptional customer support as the first point of technical contact.
- Resolve hardware, software and network-related incidents.
- Attend client premises for troubleshooting, upgrades and maintenance.
- Process and manage support tickets within agreed service levels.
- Keep stakeholders informed of progress and resolutions.
- Escalate urgent matters when necessary.
- Monitor customer systems and infrastructure health.
- Maintain technical records and documentation.
- Assist with planned projects and deployments.
- Respond to high-priority support requests.
Package on offer:
- Earn between £30k and £40k per year, subject to experience.
- Enjoy an excellent holiday allowance of 40 paid days annually.
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