Technical Systems Engineer

An opportunity is available for an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses.

This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution.

The Role

• Serve as a technical contact for customers and provide effective solutions to their IT requirements.
• Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.
• Manage support cases and service requests using the company's Service Desk platform.
• Keep customers informed throughout the support process in accordance with agreed service levels.
• Escalate significant incidents and issues requiring Management intervention.
• Review daily priorities and manage your workload to ensure required actions are completed.
• Monitor the condition and performance of customer environments and ensure business requirements continue to be met.
• Carry out the installation, configuration, testing, maintenance and repair of hardware and software.
• Keep technical records, tickets and documentation up to date.
• Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.

On Offer:

• Salary of £30,000 - £40,000 per year, dependent on experience.
• 40 days' annual paid holiday.