Human Resources Manager - Hospitality Experience Preferred

Join a team where people come first. At DoubleTree by Hilton Rochester, NY, we believe in creating a positive, respectful, and growth-oriented work environment. We're currently seeking a skilled and people-focused Human Resources Manager to oversee and lead all aspects of our HR operations, with a special emphasis on recruiting, employee relations, compliance, training, payroll administration, and overall team engagement.

What You'll Do:

• Lead all HR functions in accordance with DoubleTree by Hilton standards and applicable federal/state laws.
• Partner with the General Manager and department leaders to support staffing, development, and culture goals.
• Recruit, interview, and assist in selecting qualified candidates for open positions.
• Administer new hire on-boarding, employee orientation, and training programs (compliance, safety, guest service, and anti-harassment).
• Maintain compliance with labor laws, OSHA regulations, and internal policies.
• Address employee relations issues and manage investigations, grievances, and disciplinary actions.
• Support and coach managers on performance reviews, corrective action, and staff development.
• Process payroll accurately and timely, ensuring compliance with wage and hour regulations.
• Manage timekeeping records and coordinate with third-party payroll providers when necessary.
• Oversee benefits administration, employee leave, and workers' compensation processes.
• Monitor workplace safety and serve on the hotel's safety committee.
• Maintain up-to-date personnel files, handbooks, and standard operating procedures (SOPs).
• Prepare and manage the HR department budget.

What We're Looking For:

Qualifications:

• 2-3 years of progressive HR experience, ideally in a hotel or hospitality setting
• Bachelor's degree in Human Resources, Business, or related field preferred
• PHR or SPHR certification is a plus, but not required

Skills & Competencies:

• Strong knowledge of HR compliance, employment law, and best practices
• Experience processing payroll and managing payroll systems
• Excellent communication and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive matters professionally
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher)
• Bilingual (English/Spanish) a plus, but not required

Physical Requirements:

• Mostly sedentary work with occasional walking, stair climbing, and standing
• Ability to lift/move up to 10 pounds
• Flexibility to work occasional evenings, weekends, and holidays, as needed

Why You'll Love Working With Us:

• Supportive and inclusive leadership team
• Opportunity to make a direct impact on hotel culture and employee satisfaction
• Competitive pay and benefits
• Room to grow within Hilton's world-renowned hospitality network

Apply today and be part of a team where people, passion, and hospitality come together.

_We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

_In accordance with New York State 's Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays $65,000-$72,000 annually based on experience._