Store Manager

**Key Responsibilities:

**

Customer Service Excellence:

• Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom

• Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.

• Develop and implement strategies to enhance customer satisfaction and loyalty.

Sales and Profitability:

• Achieve and exceed monthly and annual sales targets for used vehicles

• Analyze sales data and market trends to develop effective sales strategies and pricing models.

• Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.

Operations Management:

• Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.

• Monitor and control expenses, maintaining budgetary control and maximizing profitability.

• Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.

Compliance and Reporting:

• Ensure compliance with all applicable laws, regulations, and company policies related to sales.

• Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.

People Management:

• Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).

• Set performance goals, monitor KPIs, and conduct regular performance reviews.

• Coach and train team members to enhance product knowledge, customer handling, and sales skills.

Requirements

Qualifications:

• Bachelor’s degree in business administration, Management, or a related field (preferred).

• Minimum of 5 years of experience in the automotive industry, with prior management experience in a

showroom.

• Proven track record of achieving sales targets and leading successful teams.

• Excellent customer service, communication, and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Proficiency in computer applications and automotive industry software.