Application Support Engineer

Location: Multiple Locations

Terms: Full-Time, On-Site or Hybrid

**Summary:

** The Application Support Engineer provides technical assistance for enterprise applications used within the subsidiaries. This includes troubleshooting application issues, maintaining configurations, and assisting in system integrations.

Key Responsibilities:

• Provide 2nd line support for business-critical applications.

• Analyze, reproduce, and resolve software defects and issues.

• Collaborate with developers and vendors to implement updates and patches.

• Assist with application deployment, configuration, and training.

• Maintain logs and technical documentation.

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, or equivalent.

• 2+ years of experience in application or technical support.

• Familiarity with SQL, APIs, and enterprise applications (ERP/CRM systems).

Certifications:

• Microsoft Certified: Power Platform Functional Consultant

• ITIL Foundation

• ServiceNow Certified System Administrator (optional)