IT Helpdesk
Egyptian Service Card · Cairo, Egypt, EG
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- Location
- Cairo, Egypt, EG
- Posted
Location: Multiple Locations
Terms: Full-Time, On-Site
**Summary:
** Help Desk Support personnel serve as the first point of contact for IT-related issues within each company. They assist end-users with troubleshooting hardware, software, and network problems.
Key Responsibilities:
- Respond to user requests and incidents via ticketing systems, phone, or in person.
- Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
- Assist with software installation, updates, and licensing.
- Escalate unresolved issues to appropriate technical teams.
- Maintain detailed documentation of incidents and solutions.
Qualifications:
- Associate or Bachelor's degree in Information Technology, Computer Science, or equivalent.
- 1-2 years of experience in technical support or a similar role.
- Familiarity with Windows/Mac OS, Microsoft Office, and basic networking.
Certifications:
- CompTIA A+
- Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation
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