Director of Variable Operations Support | Raleigh, NC

Job Responsibilities:

• Provide guidance, analytics and accountability for: Pre-Owned Pricing, Pre-Owned Acquisition, Trade-In Appraisal Optimization, Reconditioning Optimization, New Car Inventory Analytics and Service Loaner Optimization.
• Drive opportunities to grow both our New & Pre-Owned Retail business and improve profitability.
• Provide guidance and collaboration to RVPs, Regional Aftersales Directors and store leadership to ensure operation efficiency including store specific improvement, strategic implementation and best practice sharing.
• Actively support all of dealerships standardized policies and processes throughout the operations.
• Actively assist in the development and/or mentorship of Dealership Operations’ Managers, Team Leads and Supervisors.
• Support the Inventory Management Team by providing ongoing In-Store training, support of the store operational teams with efficiency opportunities and observational insights to ensure maximum returns on our investments.
• Conduct in-store observation audits to ensure compliance of the Pre-Owned Playbook and provide recommendations and strategies to obtain best practice level performance.
• Prepare and organize internal/external reviews, including presentations when required to the Dealership Operations and Executive Leadership Teams.
• Conduct any Ad Hoc special projects per Vice-President of Inventory Optimization request
• Monitor KPIs and identify opportunities to improve, and identify areas of concern
• Compile and organize monthly reporting packages for Leadership Team presentations
• Field and address inquiries and questions on various KPIs, metrics, and procedures from the Dealership Operations Teams.
• Ad-hoc analysis and reporting to support the business.
• Perform all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s degree or equivalent work experience is required.
• Proficient in various desktop tools including MS Office programs (i.e. Outlook, Excel, Word, PowerPoint, Visio, Sharepoint)

Relevant Work Experience:

• 5+ years’ experience at leadership level with multiple levels of reporting relationships strongly preferred.
• 5+ years of dealership experience in various aspects of both the variable and fixed operations (which may include sales advisor, F & I consultant, New Sales manager, Pre-Owned Sales manager or similar related work experience.