Lodge Manager

POSITION SUMMARY

The Lodge Manager is the live-in manager of a staff accommodation lodge. This entails supervising the lodge and its occupants, maintenance work such as small repairs, removal of snow, distribution of kerosene for the heaters, implementing a cleaning and recycling roster for the lodge residents to complete, ensuring lodge residents have a safe and hospitable home. This role involves working cohesively with lodge occupants, other lodge managers and HR for oversight.

POSITION DUTIES & RESPONSIBILITIES

• Picking up staff from their arrival points and welcoming staff as they arrive into Hakuba to show them their room.
• Ensuring lodge occupants deal with each other respectfully and maintain a safe community within the lodge.
• Maintenance work around the lodge such as small repairs, snow removal and kerosene heating maintenance.
• Implementing lodge rules as per the rules established by HR and ensuring these rules are followed by residents.
• Creating and implementing a fair and regular cleaning roster so all residents are responsible to assist in maintaining a clean lodge.
• Implementing a recycling procedure and educating residents on this procedure.
• Pre and post duties on the lodge which includes setting up and packing down of the lodge.
• Assisting staff needs, including if injured or ill and requiring transportation to local medical clinics.

GENERAL DUTIES

Daily:

• Ensure tasks and duties are performed in compliance with accepted work-safe practices, procedures, and legislated health and safety standards of Japan.
• Be proficient in lodge communication and safety response protocols / procedures
• Verify status of any work-related or staff accidents immediately, and ensure proper documentation protocols are in place and completed in a timely manner

• Work to continually note improvable areas of operational aspects; communication, recruitment, training, performance reviews, record keeping, safety practices, staff accommodations, Etc.
• Be approachable and available to lodge occupants to assist in resolving any issues, queries, questions, conflict resolution between lodge occupants
• Assisting lodge occupants if unwell/injured by transporting to local medical clinics. Report injuries and illnesses to HR
• Rubbish removal including emptying all lodge bins, implementing and educating lodge occupants on the recycling procedures
• Monitor kerosene usage and refilling of kerosene tanks
• Completing lodge maintenance as needed
• Ensure the smooth operation of staff dining areas and meal times
• Reporting major maintenance to HR and assisting to complete this maintenance

• Completing some lodge cleaning in communal areas and monitoring the completion of the cleaning roster
• Clearing or snow and ice both overhead and underfoot to ensure occupant safety
• Monitoring fire safety
• Assist HR as needed to meet lodge occupant needs
• Be available to assist in after hours emergency or crisis situations, should one arise.

Weekly:

• Ensure cleaning roster has been completed
• Monitor waste and rubbish collection
• Monitor deliveries of supplies and report anything requiring restocking to HR
• Monitor staff accommodation issues by communicating with HR
• Monitor signage around lodges
• Monitor fire safety, including displayed evacuation plans and available fire extinguishers at all times
• Ensure lodge occupants are aware of safety protocols and any changes to the lodges
• Monitor boilers and internal heating (if required)

Seasonal:

• Ensure staff accommodations are in working order and yearly safety inspections have been performed
• Manage staff arrival at lodges, including collection of lodge occupants from train station/bus terminal
• Set up of all bedrooms and communal spaces
• Manage staff departures including bedroom checks for bond return and transporting staff to train/bus stations
• Manage pack-down of lodge at the end of season
• Work to improve lodge procedures, staff arrival and departures

Looking Forward to a winter in Japan! Contact us if you do not meet working holiday visa age requirements. Sponsored Visas, for experienced candidates, may be a viable option.

_Confidentiality & Diversity _

_Applications at Evergreen Outdoor Center are treated with strict confidentiality. We use professional HR-Software which only grants access to your applications to HR, the Recruiting Manager and the interviewers._

_It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion._