Head of Operations – Multi-Branch Restaurants

This is a remote position.

Job description:

Ready for your next step up from multi-location operations?

If you've run several restaurant branches, fixed the same problems again and again, and thought _"there has to be a better system for this,"_ this role is for you.

We're looking for a hands-on operator to take charge of a growing multi-location food-service business and make it more visible, better managed and more profitable. You'll also help build a new, tech-enabled service business on top of what works there. You'll report directly to the CEO and hold delegated COO-level operating responsibility. This isn't a back-office role or an advisory one.

You'll take problems all the way through:

Problem → Plan → Owner → Execution → Measurable Result

Why This Role Is Different

• Real executive scope. You'll work directly with the CEO and lead Area Managers, Branch Managers and shift leaders.

• A clear growth path. The role is set up to grow toward a COO-level position as you prove results and the business scales.

• Build something new. You won't only run operations. You'll help turn proven solutions into services, partnerships and new revenue lines.

• Modern tools. You'll use AI, dashboards and automation every day to make work simpler for managers and teams.

• Fully remote , with the authority to drive real change.

What You'll DoLead Multi-Location Operations

• Oversee and improve performance across all branches through the management team

• Make service, delivery, staffing and branch performance visible at a glance

• Set clear roles, standards, decision rights and escalation paths

• Put in place daily and weekly management routines, audits and follow-up rhythms

• Hold managers accountable and coach them to own their areas fully

• Reduce how often issues have to go up to senior leadership

Grow Sales and Profitability

• Own the online customer journey: discovery, ordering, delivery, issue recovery and repeat purchase

• Improve conversion, average order value, order frequency and customer retention

• Shape pricing, promos, bundles and offers that grow sales without hurting margins

• Track revenue, costs, margins and unit economics, and find leakage and waste

• Prepare budgets, forecasts and performance plans

Build and Scale the Service Business

• Turn business opportunities into practical operating plans and pilots

• Launch and grow new service lines, partnerships and institutional accounts

• Build networks of merchants, delivery and courier partners, and service providers

• Identify internal solutions that could become repeatable, sellable services

• Hire, onboard and develop team members as the business grows

Put Systems, AI and Automation to Work

_You don't need to be a programmer. You do need to be comfortable using technology to solve business problems._

• Use AI tools for analysis, planning, reporting and documentation

• Design workflows, dashboards and management panels with the tech team

• Find manual processes that can be simplified or automated

• Turn business problems into clear requirements and acceptance criteria for developers

• Test whether new systems actually solve the problem they were built for

Requirements

What We're Looking ForMust Have

• 7+ years in operations or business management, with proven experience leading multiple restaurant or food-service locations (for example as Area Manager, Operations Manager, Head of Operations or multi-unit GM)

• Experience managing managers and holding them accountable

• A track record of improving processes, service and profitability

• Solid grasp of P&L, budgets, food and labor costs, and margins

• Comfort with data, dashboards, Excel or Google Sheets, and digital tools

• Strong communication skills, including with executives

• High ownership and willingness to get hands-on when needed

Strong Advantage

• Experience launching, scaling or turning around a branch, brand, service or business unit

• Experience growing delivery operations or online sales (GrabFood, foodpanda, own website or app)

• Business development, partnerships or sales exposure

• Practical experience with AI, automation or digital transformation

• Consulting, implementation or operational turnaround experience

The Person We Want

We're not looking for someone who only gives recommendations. We want someone who naturally asks:

_What's happening? Why is it happening? Who owns it? What should we change? Did it actually work?_

You're comfortable with ambiguity and figure things out rather than waiting for perfect instructions. You separate facts from assumptions. Most importantly, **you build stronger managers and better systems instead of becoming the person everyone depends on.

**

What Success Looks Like

• Clear, real-time visibility across all branches

• Managers who fully own their areas, with fewer escalations

• Faster resolution of bottlenecks

• Better service speed, accuracy and customer satisfaction

• Growth in online sales, partnerships and customer retention

• Less manual follow-up, with smart use of data, AI and automation

• Proven solutions turned into repeatable, scalable services

Your First 90 Days

• Understand the business: branches, service flows, management structure, risks and bottlenecks

• Stabilize urgent operational issues

• Set up management, audit and escalation routines with the manager team

• Launch the first dashboards, workflows and exception tracking

• Define priority pilots and deliver measurable early wins in service, sales and operations

• Present a roadmap for team, investment and next-stage growth

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Benefits

Benefits

• HMO / Health Insurance

• Paid Time Off (PTO)

• Additional Leave

• Work from Anywhere / Work from Home

• Performance-Based Pay Raises