Customer Support Manager

Job Title: Customer Support Manager – Latin American Operations

Key Responsibilities:

\- Oversee and manage customer support activities for Latin American markets.

\- Lead and mentor a team of customer support representatives to ensure high-quality service.

\- Develop and implement strategies to improve customer satisfaction and operational efficiency.

\- Handle escalated customer issues and resolve them in a timely and professional manner.

\- Monitor performance metrics and prepare regular reports for senior management.

\- Collaborate with other departments to address customer needs and feedback.

Requirements:

\- Fluency in both Portuguese and English is mandatory.

\- Proven experience in customer support or a related field, preferably in a managerial role.

\- Strong leadership and communication skills.

\- Ability to work effectively in a multicultural environment.

\- Excellent problem-solving and organizational abilities.

This role is critical to ensuring exceptional customer experiences and supporting the growth of our business in Latin America.